Terms of Service

Effective 15 September 2026. Last updated 19 September 2026.

These terms are an agreement between Enkratos Inc., a Wyoming corporation, of 1541 E 1060 N, Orem, UT 84097 (Enkratos, we, us) and the organization that signs up for the service (Customer, you). By creating an account, accepting an invitation, or using the service, you agree to them. If you are accepting on behalf of an employer, you confirm you have the authority to bind them.

What Enkratos is, and what it is not

Enkratos is software for assigning training, recording who completed it, and producing evidence of that training. It is a record-keeping tool. The next paragraph defines the limits of what we are promising, and is worth reading twice.

We do not certify, accredit or approve anyone or anything: a certificate produced by Enkratos records that a person completed training you built or supplied, and is not an accreditation, a licence or a qualification. We do not determine whether you comply with any law or regulation. Which training your people need, how often, how long it must last, who is qualified to deliver it, and what records a regulator will accept are your decisions, made with your own advisers. Except where you licence content from a third party through the service, we do not write, review, approve or verify the accuracy of your training material, including material drafted with our AI features. Using Enkratos does not make you compliant, and no part of it should be read as legal advice or as a guarantee of any regulatory outcome.

You are responsible for configuring the service correctly: assignments, frequencies, seat-time requirements, passing scores, retention periods, and who holds administrative access.

Accounts, organizations and administrators

Your organization is a separate workspace. People reach it in one of two ways: an administrator invites them, or, where self-service signup is available, someone creates the organization and becomes its first administrator.

Administrators act for you. An administrator can assign training, add and remove people, change access levels, alter retention settings and permanently delete records. We treat their instructions as yours, so keep the list of administrators short and current. You are responsible for the security of your accounts and for all activity under them, and you should tell us promptly if you believe an account has been compromised. Each person must use their own account: sharing a login defeats the purpose of a training record and may invalidate your evidence.

Your content and our platform

You own your content: your courses, documents, videos, questions, learner records, completions, signatures and reports. We claim no ownership of it. You grant us the limited licence needed to run the service, which is to store, process, transmit, display and back up your content and to send it to the service providers listed in our Privacy Policy so the service can function. Nothing more.

We own the platform: the software, the design, the database structure and everything we build. You may not copy it, resell access to it, reverse-engineer it, or use it to build a competing product. Feedback you send us we may use freely, without obligation to you.

Acceptable use

You will not, and will not allow anyone to: upload content you do not have the right to use, including third-party training material licensed to someone else; upload malicious code, or attempt to breach, probe or overload the service; attempt to reach another organization's data; falsify a training record, complete training on another person's behalf, or help anyone do so; use the service to harass anyone, or to store material unrelated to training and compliance; or resell or provide the service to a third party without our written agreement.

We may suspend access immediately where we reasonably believe there is a security risk, an unlawful use, or a threat to other customers. We will tell you why as soon as we reasonably can.

Trials, plans and payment

Enkratos Inc. is the seller for all orders. Card payments are processed on our behalf by Stripe, whose own terms govern the handling of your card details; we never see or store your full card number. Customer service, billing questions and refunds are handled by us, at support@enkratos.io.

Free trials, where offered, run for the stated period and may be changed or withdrawn. At the end of a trial the account converts to a paid plan or becomes read-only. Paid plans are billed in advance on the cycle you choose and renew automatically unless cancelled before the renewal date. Each plan includes a block of people. Where the number of people switched on in your account exceeds that block, each additional person is charged at the per-person rate shown on our pricing page, worked out at the start of each billing period. Switching a person off stops their charge from your next bill; it does not remove their training records. Fees are stated exclusive of taxes.

Refunds are governed by our Refund Policy. In short, we refund billing mistakes in full, we refund a period in which we materially failed to provide the service and could not put it right in reasonable time, and we do not refund a period you have already used. Nothing in these terms limits a refund right you hold under the law where you are.

We may change prices with at least 30 days' notice before your next renewal. If you do not accept a change, cancel before it takes effect. If an invoice is more than 15 days overdue we may suspend access after notice; we will not delete your data for non-payment during the notice period described below.

Availability and support

We aim to keep the service available and to fix problems promptly, but we do not currently offer a contractual uptime guarantee or service credits. We may take the service down for maintenance, and will give notice where the work is planned and material. Support is provided by email during our business hours, Pacific time, excluding public holidays; we do not promise a fixed response time unless we have agreed one with you separately in writing. We may change, add or remove features, and if we remove something you materially rely on we will give reasonable notice.

Your records, and what happens to them

You control your records; we process them. Your organization decides what training data is entered, how long it is kept, and when it is destroyed. Enkratos acts only on your documented instructions. We do not sell your data, we do not use it to train models, and we do not decide on your behalf when a training record has stopped being needed.

Requests from individuals go to you, not to us. If one of your employees or former employees asks us directly for their training record, we will not release it. We will tell them to contact you, and tell you they asked. We release records to a third party only where a court order or subpoena compels it, and where we are legally permitted to do so we will notify you before we comply.

You can always take your records with you. While your account is open, and for at least twelve months after you close it, you can export your complete training file at no charge, as many times as you need. We do not charge export, retrieval, egress or exit fees, and we will not withhold your records over a billing dispute.

Retention after you leave is optional and paid. Your first twelve months of retention are included. After that, if you would like us to keep holding your records rather than keeping your own copy, retention is charged annually at 20% of your last annual subscription, subject to a $290 annual minimum. An account in retention is read-only and is reachable only by the Super Admin you nominate: no training can be assigned and no certificate can be issued, because a certificate issued by a closed account would not be a true record. Reopening your account is free, and unused retention is credited against your first invoice on return.

We do not delete your records on a timer. Nothing is destroyed because a retention term lapsed, an invoice went unpaid, or a fixed number of years passed. If retention lapses we will contact you and give you the chance to export or renew before anything is discussed. Records are destroyed when you instruct us to destroy them.

Note: this section states Enkratos's operating policy in plain language and does not replace a signed data processing agreement. Contact support@enkratos.io if you need a DPA.

Data protection, security and evidence

Our handling of personal information is set out in our Privacy Policy, which forms part of these terms. For your employees' training data we act on your instructions as a service provider; you remain responsible for telling your people what you collect and why. We apply the security measures described in that policy. No system is perfectly secure and we do not claim otherwise.

About tamper-evident records. Completions, signatures and continuing-education credits are sealed when written and cannot afterwards be edited, by you, by us, or by anyone else. This is deliberate: an audit record that can be changed is not evidence. It has two consequences worth understanding. A mistake in a completed record cannot be quietly corrected; it can be superseded by a new record, and the original remains visible. And where a record is deleted, because you asked or because a person exercised an erasure right, it is destroyed and cannot be recovered by anyone, including us. Some historic records may be marked as sealed later than they were created; those are identified as such in the evidence view and should not be presented as contemporaneous.

Screen-capture protection is a deterrent, not a guarantee. We use the strongest controls the operating system offers and record what we cannot block. Do not rely on it as the only protection for genuinely sensitive material.

Third-party services and AI features

The service depends on third-party providers, listed in the Privacy Policy. We choose them with care and remain responsible to you for the service overall, but we are not responsible for their internal operations. Where you import training packages produced elsewhere, or licence third-party courseware, that content is governed by whatever terms you agreed with its provider; we host and play it, we do not review it.

AI features are assistance, not authorship. Anything an AI feature drafts is a starting point. You are responsible for reviewing it before you publish it to learners, and the content becomes yours with all the responsibilities described above.

Term and termination

These terms run while you have an account. You may cancel at any time, effective at the end of your current billing period. We may terminate for material breach that is not fixed within 30 days of notice, or immediately for the conduct described under acceptable use. When a subscription ends, your account becomes read-only and the record retention terms set out above apply: export stays free and unlimited, your first twelve months of retention are included, and we do not delete your records on a timer.

Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care, and that we have the right to licence it to you. Otherwise the service is provided as is. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, or that it will satisfy any regulator, auditor, court or insurer.

Limitation of liability

Neither party excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that: neither party is liable for indirect or consequential loss, including lost profits, lost business, loss of goodwill, or the cost of substitute services; we are not liable for regulatory fines, penalties or sanctions imposed on you, or for the consequences of a training record being found insufficient by any authority, because those outcomes depend on decisions you make rather than on our software; and our total liability for all claims in any twelve-month period is limited to the fees you paid us in the twelve months before the claim arose. You accept that these limits are a reasonable allocation of risk and are reflected in the price.

Indemnity

You will defend and indemnify us against claims arising from your content, your use of the service in breach of these terms, or your infringement of a third party's rights. We will defend and indemnify you against claims that the platform itself infringes a third party's intellectual property rights, provided you tell us promptly and let us control the defence.

Confidentiality

Each party will protect the other's confidential information with at least reasonable care, use it only for the purposes of this agreement, and not disclose it except to people who need it and are under equivalent obligations. This does not apply to information that is public through no fault of the recipient, was already known, or must be disclosed by law.

Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice to account administrators before they take effect. Continuing to use the service after that means you accept them. If you do not, cancel before they take effect.

General

Governing law. These terms are governed by the laws of the State of Utah, without regard to conflict-of-law rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah. Assignment. You may not assign these terms without our consent; we may assign them to a successor in connection with a merger or sale of the business. Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control. Entire agreement. These terms, together with the Privacy Policy, the Refund Policy and any order form or written agreement signed by both parties, are the whole agreement; where a signed agreement conflicts with these terms, the signed agreement wins. Severability. If any provision is unenforceable, the rest stands. Notices. To you, at the email address of your account administrators; to us, at the address below.

Contact

Enkratos Inc., a Wyoming corporation. 1541 E 1060 N, Orem, UT 84097, United States.

Questions about these terms? Contact support@enkratos.io.