Refund Policy

Enkratos is sold to organizations on a subscription. This page explains how we bill, how to cancel, and when we give a refund. Enkratos Inc. is the seller for every purchase. Card payments are processed on our behalf by Stripe, and refunds are issued by us back to the card you paid with.

How billing works

Subscriptions are billed monthly in advance. Each plan includes a block of people, and beyond that block you are charged for each additional person switched on in your account, at the per-person rate shown on our pricing page. The amount for a period is worked out at the start of that period. Switching a person off stops their charge from your next bill; it does not remove their training records. There is no setup fee and no minimum term: a monthly subscription runs one month at a time and renews automatically until you cancel.

Cancelling

You can cancel at any time. You keep access until the end of the period you have already paid for, and we do not bill you again after that. Cancelling ends the subscription; it does not delete your training records.

When we refund

A billing mistake. If you were charged the wrong amount, charged twice, or charged after you cancelled, we refund the difference in full. Tell us and we will put it right; you should not have to raise a dispute with your bank.

We failed to deliver. If Enkratos was unavailable or did not work as described for a meaningful part of a period you paid for, and we could not put it right in a reasonable time, we refund that period.

A subscription you never used. If you subscribe, assign no training and record no completions, and tell us within 14 days of the charge, we refund it.

Outside those cases we do not refund a period you have already used, and we do not pro-rate a partial month when you cancel part way through. Nothing here limits a refund right you hold under the law where you are.

Your records after you cancel

Ending a subscription does not destroy your evidence. You can export your complete training file at any time, free and as often as you like, and we never delete a customer's training records on a timer. Your first twelve months of retention after cancellation are included at no charge. After that, if you would rather we keep holding your records than keep your own copy, retention is 20% of your last annual subscription with a $290 annual minimum. Exporting and walking away costs nothing.

How to ask for a refund

Email support@enkratos.io from the address on the account and tell us what was charged and why you think it is wrong. Your Stripe receipt carries the charge details we will need. Approved refunds go back to the original payment method and usually arrive within five to ten business days, depending on your bank.

Questions about billing or this policy? Contact support@enkratos.io.